Refunds and cancellations
Eligibility, timeframes, and process for refunds on measurement engagements.
Scope
These rules apply to paid engagements with ForestCore Workspace Ltd: multi-channel attribution dashboard commissions, channel mix reviews, measurement workshops, and dashboard stewardship. This site does not sell physical goods or software licences.
Deposit and cooling-off
Dashboard commissions require a 30% deposit. If you cancel in writing before the kick-off workshop and before we have received source access, the deposit is refundable in full within fourteen days of the cancellation notice. After kick-off begins, the deposit becomes non-refundable because analyst time and discovery work have started.
Reviews and workshops
Channel mix reviews and measurement workshops cancelled more than five working days before the scheduled start receive a full refund. Cancellations inside five working days receive a 50% refund unless we can rebook another client into the slot, in which case we refund in full. No-shows without notice are non-refundable.
Stewardship
Monthly stewardship fees are prepaid. Cancel before the next billing date to avoid the following month’s charge. The current month is non-refundable once the refresh cycle has run.
Work already started
If a dashboard commission is cancelled mid-build, we invoice for completed milestones (discovery, rule draft, board chapters delivered) at the rates in the statement of work and refund any unused prepaid balance above that amount. Materials already purchased on your behalf (for example, temporary connector fees agreed in writing) are non-refundable.
Rescheduling
You may reschedule a workshop once at no charge with at least five working days’ notice. Further reschedules may incur a £120 administration fee.
Refund method and timing
Approved refunds return to the original payment method within ten working days of approval. We confirm the amount by email.
How to request a refund
Email hello@workspace-forestcore.click with your engagement reference, reason, and preferred contact number. You may also write to Office 8, 36 Example Street, Glasgow ZZ6 6AA or call +44 141 000 2180.
Exceptions
Force majeure events that prevent delivery may lead to credit toward a future engagement or a partial refund by mutual written agreement. Statutory rights under applicable Great Britain consumer law remain unaffected where they apply.